Privacy policy

1. Controller

This is an English translation of our German privacy policy (Datenschutzerklärung) for your convenience. In case of discrepancies, the German version prevails.

TMX Solutions GmbH
Bachseifenweg 10
61169 Friedberg
Germany

Contact:
Email: info@tmx-solutions.de
Phone: +49 6031 9659147

2. General information

This privacy policy explains which personal data is collected on our website and for what purpose it is processed. Personal data is information that can identify you personally, e.g. name, address, email address and IP address.

3. Collection of general information

When you visit our website, your browser automatically transmits general information (e.g. browser type, operating system, IP address) to our web server. This data is necessary to display the website correctly and enable its use. Processing is based on Art. 6(1)(b) GDPR for the performance of a contract or pre-contractual measures. The data is not stored permanently; anonymized data is, however, used for statistical optimization of the website.

4. Cookies

Our website uses cookies to improve usability and enable certain functions.

• Session cookies: deleted at the end of your session. They are required for the performance of a contract under Art. 6(1)(b) GDPR.
• Persistent cookies: remain stored and allow us statistical evaluation for optimization purposes. The legal basis is our legitimate interest under Art. 6(1)(f) GDPR.

You can disable cookies at any time in your browser settings. Some functions of the website may then be limited.

5. Data processing through the contact form and other forms

Data collected through the contact form and other forms (e.g. name, email) is used solely to process your request and provide the services you have requested. The legal basis is Art. 6(1)(b) GDPR. For processing for other purposes we obtain your consent (Art. 6(1)(a) GDPR).

6. Newsletter

Your email address is required to receive our newsletter. We also store the date and time of your registration. To make sure you are the owner of the email address provided, we send you a confirmation email (double opt-in). The legal basis for processing is your consent under Art. 6(1)(a) GDPR. You can unsubscribe at any time via the link in the newsletter.

7. HubSpot CRM

For our contact form we use a form by HubSpot (HubSpot Ireland Ltd., Dublin). Your details are stored directly in our HubSpot CRM. There we manage inquiries and existing and prospective customers, and record our communication by email and phone.

When you open a page with the form, your browser loads it from HubSpot servers. This transmits your IP address. The form sets no cookies, and HubSpot does not track your behavior on our website.

The legal basis is Art. 6(1)(b) GDPR where your inquiry relates to a contract, and otherwise our legitimate interest in handling inquiries efficiently (Art. 6(1)(f) GDPR). If you also sign up for the newsletter in the form, section 6 applies.

Our HubSpot account is hosted in a data center in Germany. In individual cases, access from the USA is possible. HubSpot is certified under the EU-U.S. Data Privacy Framework. Further information: HubSpot's privacy policy.

8. Web analytics with Matomo

We use Matomo to understand how visitors use our website and to improve it. Matomo runs on our own server at dogado GmbH in Germany. Data is not shared with third parties.

We collect, among other things, the pages visited, date and time, time on page, the referring page, browser, operating system and screen resolution. We also record clicks on links to other websites, downloads, email addresses and phone numbers. Your IP address is shortened by two bytes immediately, so we cannot identify you.

Without your consent, Matomo works without cookies. The legal basis is our legitimate interest in analyzing and improving our website (Art. 6(1)(f) GDPR).

If you consent to the level “Statistics & marketing” in the privacy settings, Matomo sets two cookies: _pk_id (recognition, 13 months) and _pk_ses (session, 30 minutes). This lets us recognize returning visits. The legal basis is your consent (Art. 6(1)(a) GDPR, Section 25(1) TDDDG). You can withdraw it at any time in the privacy settings.

We delete raw data after 25 months so that we can compare two full years. After that, only aggregated reports without personal reference remain.

9. Google Ads conversion tracking

We use the "Google Ads Conversion Tracking" service of Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland ("Google") to measure the success of our online advertising.
When you visit our website, a cookie (_gcl_au, duration 90 days) is set after your consent (Art. 6(1)(a) GDPR / Section 25(1) TDDDG). The cookie stores a pseudonymous identifier (GCLID) that allows Google to determine which ad brought you to our site and whether a defined action (e.g. submitting a contact form) took place there.
Transfer of data to Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA cannot be excluded. Google bases this transfer on the EU standard contractual clauses (SCC). Details: https://business.safety.google/.
You can withdraw your consent here at any time. The lawfulness of processing carried out before withdrawal remains unaffected.

10. Your rights

You have the right:

• to obtain information about the personal data we store about you;
• to request rectification of inaccurate data and erasure or restriction of processing of your data;
• to data portability, i.e. to receive your data in a common, machine-readable format;
• to object to the processing of your data (Art. 21 GDPR), in particular to processing for direct marketing;
• to withdraw your consent to data processing (Art. 7(3) GDPR) with effect for the future.

You also have the right to lodge a complaint with a supervisory authority.

11. Security of your data

We use technical and organizational measures to protect your data against unauthorized access, loss or destruction.

12. Changes to this privacy policy

We reserve the right to adapt this privacy policy to current legal requirements or new services. The current version applies.

Version: November 12, 2026